What we collect
When you submit a quote request through this website, we collect the information you provide: your name, phone number, email address, suburb, and details about the job you need done.
We do not collect payment or financial account details through this website. Any payment for work performed is handled directly between you and the appointed contractor, separately from this site.
How we use it
We use the information you provide to contact you about your enquiry, arrange an on-site inspection, and prepare a quote. We do not use your information for any purpose unrelated to responding to your enquiry.
Where roofing work is carried out by an appointed delivery contractor rather than performed directly by this website, your enquiry details are passed to that contractor so they can contact you and attend the job. We do not sell or rent your information to any other third party.
Our privacy obligations
We handle personal information in line with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). A copy of the APPs is available from the Office of the Australian Information Commissioner at oaic.gov.au.
Sensitive information
We don't seek sensitive information (health, racial or ethnic origin, political or religious beliefs, and similar categories defined under the Privacy Act) through this site's enquiry form, and don't expect to need it for a roofing quote. If any is ever provided to us, it's used only for the purpose it was given, with your consent, or where required by law.
Cookies and analytics
This site may use standard website analytics tools to understand how visitors use the site. This data is used in aggregate to improve the site and does not identify you personally beyond what you submit through the enquiry form.
How we store and protect your information
Your enquiry details are stored securely and are only accessible to the people who need them to respond to your enquiry and arrange the work. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.
Your rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, at any time. Contact us using the details below and we will respond within a reasonable timeframe.
Contact us about privacy
If you have a question about this policy or how your information has been handled, contact us on (02) 8599 4524 or by email.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last updated.